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Reputation Management
Did you know that responding to reviews can increase retention rate by 124%? A strong online reputation can go a long way, but it takes time to build. Responding to and requesting new reviews can take your focus away from selling to more customers, so let bPUBLIC's digital marketing agency do all that work on your behalf!
Why you should use bPUBLIC’s online review management services:
ExpertiseGet our team of reputation management experts to enhance your brand with this fully managed service.
Unique ResponsesWe’ll craft unique responses for both negative and positive reviews on sites like Google, Facebook, Yelp, and TripAdvisor.
Executive ReportGet access to a dashboard with reviews and weekly average ratings.
Review Responses
Responding to customer reviews is extremely important to build a strong online reputation and has been proven to increase retention rate by 124%. Unfortunately, many business owners don’t have the time and tools to go through their online reviews. If your like most business owners, you need help. Let our team do the heavy lifting while you focus on doing what you do best.
Review Requests
Customers are more likely to trust businesses with recommendations on sites like Google and Yelp. Online reviews are essential for your client’s brand, but they don’t come easy. With this service, we will help get your business more reviews. Simply provide a list with customer contact information and we’ll send them each an email or SMS to request reviews.
How bPUBLIC's online review management services work
Onboarding
We’ll have an onboarding call with you to get access to your listings sites, like Google, Facebook & Yelp.
Strategy
In this call, we’ll also collect information about your business and preferred language and response style.
Monitoring
We’ll monitor your listings sites using our powerful Reputation Management software.
Responses
We respond to positive reviews as they come. For negative reviews, you’ll get an email with the responses for approval.
Report
You can see your reviews and mentions by logging into Reputation Management and our Executive Report.
Self-Serve Options
Reputation Management App
Monitor, manage, and improve your online reputation
Our Reputation Management solution makes it easier to monitor and respond to online reviews. You can use custom review response templates to engage with your clients’ customers in a timely fashion. Reputation Management also gives your clients advanced insights to make data-driven decisions and tools to measure the share of voice in search engines.
Get More Reviews With Customer Voice
Collect more authentic customer reviews
Did you know that 90% of consumers will choose a business only if they have an average rating of at least 3 stars? With Customer Voice, you can capture your customers’ feedback and get more positive reviews. Our software allows you to reach customers wherever they are and focus on the sites that are most important.